Byrd Automotive Repair
CODE OF ETHICS
- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
OUR REVIEWS
Yizzard Palmero (Yizzard Antonio Palmero), 12/18/2024I was told that there may be a head gasket issue in my car by someone else but they said they were unsure and unequipped to deal with such an issue. I took it to Byrd from multiple recommendations and they did a very thorough investigation to make sure they had figured everything out and hadn’t missed anything. Turns out it was just a broken spark plug, they double checked to make sure nothing else was causing any issues since I had gotten such an extreme diagnosis from the other place I went to, but that seemed to be all. The diagnosis ended up being more than expected since they had to check things thoroughly, but they replaced the spark plug for just the cost of the new spark plug to try to even things out. I know some people might get upset that they took a bunch of extra time looking to find other issues after they found the problem, but given the circumstances, I feel much more at peace since they did that. Otherwise I likely would’ve been constantly anxious that they missed something that the first place had caught. So the free labor for the actual replacement to compensate was really nice. I know it likely wouldn’t have been a large charge, but still it’s a very kind and professional gesture.
partners
