Auto Repair Careers

I was told that there may be a head gasket issue in my car by someone else but they said they were unsure and unequipped to deal with such an issue. I took it to Byrd from multiple recommendations and they did a very thorough investigation to make sure they had figured everything out and hadn’t missed anything. Turns out it was just a broken spark plug, they double checked to make sure nothing else was causing any issues since I had gotten such an extreme diagnosis from the other place I went to, but that seemed to be all. The diagnosis ended up being more than expected since they had to check things thoroughly, but they replaced the spark plug for just the cost of the new spark plug to try to even things out. I know some people might get upset that they took a bunch of extra time looking to find other issues after they found the problem, but given the circumstances, I feel much more at peace since they did that. Otherwise I likely would’ve been constantly anxious that they missed something that the first place had caught. So the free labor for the actual replacement to compensate was really nice. I know it likely wouldn’t have been a large charge, but still it’s a very kind and professional gesture.